Hi Bill:

Just a short note on your new book. I have truly enjoyed reading it and was thrilled that you included me in Chapter 21. I have made a habit of reading a chapter ever morning before work instead of the news paper and have found reading some good positive behavior improvement stories is a much better way to start the day as opposed to the news paper which only seems to have stories of everything that went wrong the day before. I will continue to reread a chapter a day until you write a new one. Thanks you so much for sending me a copy.
Thanks again
Management Analyst II
DPU / Water Division

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