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Notes from the Road

Archive for the ‘Research – What Works and What Doesn’t’ Category

I’m Confused…

Recently I was greatly honored to be asked to do a keynote speech at the Behavioral Safety Now (BSN) conference (

“Who, me?” I asked.


Not Another Picnic!

When it comes to Recognition, one size does NOT fit all…

From over the Persian Gulf en route to a client in the Middle East . . .

“We do a great job at employee recognition” said the Human Resource Manager of a large hospital.

“That’s good to know,” I said. “How do you go about recognizing great performers?”


When can we fire our stupid workers?

“We are trying to reduce the stupid accidents that occur because employees are in a hurry, or they don’t follow the safety standards.”

“Every time we have an accident, I get an email from my president asking if we can fire the injured employee. In their book, it’s always the employee’s fault…”


Why Them? Why Not Me?

Rose works for one of the top luxury hotel firms in the world. The hotel’s reputation for service is legendary—and so was their approach to employee recognition, or so I thought, until I met Rose.


The Great Motivational Debate

I’d just finished my workshop at the national meeting of the American Society of Safety Engineers. After my presentation, I was approached by a senior consultant with one of the biggest behavioral consulting firms; he immediately hit me with a really heavy behavioral question….

“Aren’t you worried about robbing people of their intrinsic motivation by giving them gifts like IPODS and other tangible reinforcers?” he asked, smiling slightly.


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